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Q: Hi, when a customer changes address or VAT Number, the validation is performed. However I see no message to the customer saying whether the VAT Number is valid or not. It would be good to let the customer know with a message, also alerting the customer, he won't be charged Tax when he's VAT Number is valid. Is this already possible in version 3.10.0? or how could it be added? Thanks. ORlando
1
Answer
Posted by OR, Saturday, January 14, 2017 on product Magento Fire Checkout Extension
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    vote
    A: After validation is performed you should get message if VAT number is valid or now. In case you don't have it then you should open ticket and our developers will check what is wrong.
    Posted by Peter D. on Monday, January 16, 2017
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Q: Why do orders double when using Firecheckout and Amazon Pay?
1
Answer
Posted by Lorin Herman, Monday, April 24, 2017 on product Magento Fire Checkout Extension
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    vote
    A: Please contact our support. We have to check that issue.
    Posted by Peter D. on Monday, April 24, 2017
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Q: Hi,We use the checkout for B2B and B2c we like to be able to remove the option to add of change the billingaddress in the checkout for our B2B website. Is this possible to configure?
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Answer
Posted by Gert-Jan, Thursday, October 26, 2023 on product Magento Fire Checkout Extension
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    vote
    A: Yes sure, you can adapt checkout for each site individually using our modules.
    Posted by Firecheckout Support on Friday, October 27, 2023
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vote
Q: Is firecheckout compatible with built-in Multisource Inventory with Store Pickup?
1
Answer
Posted by CPC Support, Monday, September 18, 2023 on product Magento Fire Checkout Extension
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    vote
    A: Yes sure. It works right out of the box.
    Posted by Firecheckout Support on Monday, September 18, 2023
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Q: We have the module for M2. How do we remove the login button and this option for the customers? We do not want them to have this possibility.
1
Answer
Posted by Steffen W, Tuesday, September 12, 2023 on product Magento Fire Checkout Extension
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    vote
    A: Please check Checkout registration module http://docs.swissuplabs.com/m2/extensions/checkout-registration/configuration/ and let me know if you can get results you need.
    Posted by Firecheckout Support on Tuesday, September 12, 2023
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Q: I want to remove a few of the additional modules from Swissup checkout e.g. Tax, GeoIP, CheckoutFields, OrderAttachment, OrderDate etc. Which ones are safe to remove?
1
Answer
Posted by Harri, Tuesday, June 20, 2023 on product Magento Fire Checkout Extension
  • 0
    vote
    A: You can disable modules listed above without any problems. Please keep enabled Core, Checkout, CheckoutCart, Firecheckou, FirecheckoutIntegrations, Stickyfill, SubscribeAtCheckout, Tippyjs
    Posted by Firecheckout Support on Wednesday, June 21, 2023
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Q: why multiple save/next buttons appears. to save shipping one button, to save billing another buttons. Can we do away with it only 1 button for checkout
1
Answer
Posted by Prakash, Sunday, October 16, 2022 on product Magento Fire Checkout Extension
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    vote
    A: Please open ticket and our developers will check that issue.
    Posted by Firecheckout Support on Monday, October 17, 2022
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Q: I am using fire checkout in my m1 website. now i am migrating into m2 and m2 frontend is render using API, I want to implemented fire checkout for front end which is API based. can you please help for that, your extension is built with API so we can use to implement that.Thanks in advance
1
Answer
Posted by Hemendra Ajmera, Monday, August 22, 2022 on product Magento Fire Checkout Extension
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    vote
    A: Can you please let us know more about your API frontend? Is that PWA Studio based or it's custom solution?
    Posted by Firecheckout Support on Monday, August 22, 2022
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Q: How can i put a custom customer field value in the email order template? I tried {{var customer.custom_field_name}} but this is not working.
1
Answer
Posted by Stefan, Tuesday, July 5, 2022 on product Magento Fire Checkout Extension
  • 0
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    A: Unfortunately only address attributes can be used: https://docs.magento.com/user-guide/customers/address-templates.html
    Posted by Firecheckout Support on Tuesday, July 5, 2022
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Q: How can i make an added customer field show in frontend (customer account) as read only (value will be entered from Admin)?Thanks
1
Answer
Posted by Stefan, Monday, July 4, 2022 on product Magento Fire Checkout Extension
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    vote
    A: Such modification will require customization. Please open ticket so we can discuss such modification.
    Posted by Firecheckout Support on Monday, July 4, 2022
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Q: How can I set checkout fields I have added via Checkout Fields via API? It is editable for closed orders so I would like to add some extra information for all orders depends of my own logic.
1
Answer
Posted by Marcin, Friday, May 27, 2022 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Please open support ticket as it will require more detailed technical respond as it's possible to do via products question form.
    Posted by Firecheckout Support on Friday, May 27, 2022
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Q: Can i install your module without composer?
1
Answer
Posted by Vasileios, Thursday, February 10, 2022 on product Magento Fire Checkout Extension
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    vote
    A: Yes you can manually install it but we strongly recomend to install using composer.
    Posted by Firecheckout Support on Thursday, February 10, 2022
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Q: How can I restrict the number of charcters in a checkout feeld (i.e. Street)?
1
Answer
Posted by John van der Stelt, Tuesday, November 30, 2021 on product Magento Fire Checkout Extension
  • 0
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    A: We don't have ready reciept for such use case but you can check http://docs.swissuplabs.com/m2/extensions/firecheckout/customization/use-cases/housenumber/ for similiar modification. In case you need more detailed instructions please open ticket at firecheckout.net/contacts
    Posted by Firecheckout Support on Tuesday, November 30, 2021
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Q: We are running v4.4.2 on M1. When a guest checks out and selects the option to create an account, the order and the account are created properly, but the customer gets redirected to the home page instead of to the success page. Other checkouts types (guest without registration, logged in users) properly make it to the success page. Is this a known issue?
1
Answer
Posted by Jon, Tuesday, August 24, 2021 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Please open ticket and our developers will check that issue.
    Posted by Firecheckout Support on Tuesday, August 24, 2021
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Q: In "Terms & Conditions" Popup there is the "I Agree" button. This button is not translated to german language. How can i translate it?
1
Answer
Posted by kai, Friday, August 13, 2021 on product Magento Fire Checkout Extension
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    A: It's added as part of our module at module-firecheckout/i18n/en_US.csv so you need to add this translation either to module-firecheckout/i18n/de_DE.csv or your template locale.
    Posted by Firecheckout Support on Friday, August 13, 2021
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vote
Q: Hi,Is there a way of getting the billing address to show before the shipping address in the one column view?
1
Answer
Posted by Tony Parker, Tuesday, July 27, 2021 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Unfortunately that is not possible right now because Magento 2 requires shipping address to be filled first.
    Posted by Firecheckout Support on Wednesday, July 28, 2021
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Q: Can I change a license domain after some time? I would like yo use it first on my local env
1
Answer
Posted by Grzegorz Kopeć, Wednesday, June 2, 2021 on product Magento Fire Checkout Extension
  • 1
    vote
    A: Yes sure. You can open ticket and request to remove any activation that is not used anymore.
    Posted by Firecheckout Support on Thursday, June 3, 2021
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Q: When I am on the firecheckout page, PayPal cannot be displayed normally, it shows credit card payment, but I set up PayPal
1
Answer
Posted by sanfeng, Friday, April 9, 2021 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Please open ticket and our developers will check what is wrong.
    Posted by Firecheckout Support on Friday, April 9, 2021
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Q: After upgrade to Magento 2.4.1 we try to update Firecheckout by composer to compatible version 1.24.2, but compose only see version 1.24.1. Could you check this?
1
Answer
Posted by Maciej Tomaszewski, Sunday, November 8, 2020 on product Magento Fire Checkout Extension
  • 0
    vote
    A: You should update our extension to recent release. Please open ticket and our developers will check reason why you can't update extension to recent release.
    Posted by Firecheckout Support on Monday, November 9, 2020
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Q: In latest magento version, I am facing issues in setting resolution for thumbnail images at product catalogue. If anyone could help, I could share more details..Thanks in advance...
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Answer
Posted by Mike Bond, Monday, November 2, 2020 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Please contact our developers directly at https://www.firecheckout.net/contacts and they will check what is wrong.
    Posted by Firecheckout Support on Tuesday, November 3, 2020
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