Questions:

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Q: How do you uninstall this extension? I'm upgrading my store and I want to uninstall all the extensions so I can test out the update.
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Posted by Brian, Wednesday, June 20, 2012 on product Magento One Page & Step Checkout Extension
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    A: I think that easiest way to disable extension is to remove or rename app/etc/modules/tm_Firecheckout.xml file. Or open it and set extension to be disabled.
    Posted by Peter D. on Wednesday, June 20, 2012
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Q: Hi, I'm using this extension for 5 months now, I recently changed magento to the latest (1.7) version. Do i have to reorder the extension? or is the one in my account/my downloadable products already the latest 1.7 optimized version?
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Posted by Rene Peters, Tuesday, June 19, 2012 on product Magento One Page & Step Checkout Extension
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    A: No you shouldn't. Please contact us at http://templates-master.com/helpdesk and we will send you update.
    Posted by Peter D. on Tuesday, June 19, 2012
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Q: Dear Templates Master Team,is it possible to show the prices with included tax in the review-section?Thank you!
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Posted by Willi Kreißl, Tuesday, June 5, 2012 on product Magento One Page & Step Checkout Extension
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    A: Firecheckout use default format of prices set at your store. You can change it at admin > system > configuration > Tax settins.
    Posted by Peter D. on Tuesday, May 29, 2012
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    A: Thats the problem, I've set the default format to include tax. The default Magento-Cart shows me the prices in the right way, but the cart in firecheckout shows uses the wrong format.Can I force including tax by coding?Info1: $this->helper('tax')->displayCartBothPrices() return falseInfo2: I am using firecheckout 1.4.3 because we are using magento 1.4.1.1
    Posted by Willi Kreißl on Wednesday, May 30, 2012
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    A: I found the error! $this->getItems() in default cart return items with correct 'price_incl_tax'-value but in firecheckout $this->getItems() returns items where the 'price_incl_tax'-value doesn't have tax added. Any idea why this happens?
    Posted by Willi Kreißl on Wednesday, May 30, 2012
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    A: The whole Quote in the Magento-Session (Mage::getSingleton('checkout/session')->getQuote()) is changed when firecheckout is opened. grad_total, subtotal and so on are overwritten with the prices without taxes. After opening the default cart (checkout/cart) the Quote will be changed to normal prices.It looks like firecheckout tries to recalculate the prices and get wrong values.
    Posted by Willi Kreißl on Wednesday, May 30, 2012
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    A: Please contact us at http://templates-master.com/helpdesk and we will check that issue.
    Posted by Peter D. on Tuesday, June 5, 2012
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Q: I've the Fire Checkout installed and are very pleased with it. But I have still one wish: Is it possible to save the postalcode and city in uppercase and the name and street capitalized in the database? Because customers don't put there address in the preferred format is my opinion.In which file could I add this feature (I know something of html and php) or could you build this in?
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Posted by Gerben van den Berg, Friday, May 25, 2012 on product Magento One Page & Step Checkout Extension
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    A: You can do this in app/code/local/TM/FireCheckout/controllers/IndexController.php. See the saveOrder action: $checkout->saveBilling(... $checkout->saveShipping(...
    Posted by Peter D. on Friday, May 25, 2012
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Q: HiHow does the 15-day back Money Guarantee work?I have inherited a site which has some custom code for the payment gateway. I want to install Fire Checkout but I am unsure if this custom code will be compatible.I was hoping I could purchase the module, and if I cannot get it to work get a refund. Is this possible?
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Posted by Darren Read, Thursday, May 3, 2012 on product Magento One Page & Step Checkout Extension
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    A: Yes sure. We will be able to issue refund in case it doesn't work for you. But our developers will be also glad to help you with custom code you are using.
    Posted by Peter D. on Thursday, May 3, 2012
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Q: Fatal error: Class 'TM_FireCheckout_Helper_Data' not found in /app/Mage.php on line 516I receive this when going to System > Configuration.I just purchased this product and followed the directions for installation. I even copied the default/default contents from the app and skin directories to my appropriate template directory.I have deleted the cache under /var/cache and even went in to the cache management in the backend and cleared all, but I am still receiving this error when trying to go to System > Configuration.
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Posted by Steven Schneider, Saturday, April 28, 2012 on product Magento One Page & Step Checkout Extension
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    A: It looks like your store compilation mode is enabled. Please go to admmin > system > compilation and disable compilation mode.
    Posted by Peter D. on Friday, April 27, 2012
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    A: Thank you for the quick reply! This fixed my issue that I was having.
    Posted by Steven Schneider on Saturday, April 28, 2012
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    A: You are really welcome!
    Posted by Peter D. on Saturday, April 28, 2012
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Q: When will this product be updated to use with Magento CE 1.7.0?
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Posted by Dennis, Friday, April 27, 2012 on product Magento One Page & Step Checkout Extension
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    A: It's already updated to work with Magento CE 1.7.0.
    Posted by Peter D. on Friday, April 27, 2012
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Q: Can the "Create an account for later use" feature be disabled completely. We want all our customers to checkout as guests only.
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Posted by Kevin, Thursday, March 1, 2012 on product Magento One Page & Step Checkout Extension
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    A: We can modify extension in such way for you.
    Posted by Support Team on Thursday, March 1, 2012
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Q: Can images, such as credit cards, site security seals, etc., be incorporated onto the checkout page?
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Posted by Kevin, Thursday, March 1, 2012 on product Magento One Page & Step Checkout Extension
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    A: Yes sure. You can add images and we will be glad to help you to do that.
    Posted by Support Team on Thursday, March 1, 2012
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Q: Can the order of the address fields be configured? I've never understood why the default for Magento checkout is so unnatural, and unlike the way in which customers are accustomed to writing their address. If by entering their ZIP code, the city and state were filled in for them, that would make sense to put that first, but since it does not do that, why put the ZIP code first?
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Posted by Kevin, Thursday, March 1, 2012 on product Magento One Page & Step Checkout Extension
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    A: I found my own answer to this one on the screenshot you have posted. The answer is "Yes", the sort order can be configured.
    Posted by Kevin on Thursday, March 1, 2012
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    A: You sure you can change order of fields in admin.
    Posted by Support Team on Thursday, March 1, 2012
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Q: Can the newsletter subscription checkbox be disabled? We don't send a newsletter. Can it be configured so that default option is "not checked"?
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Posted by Kevin, Thursday, March 1, 2012 on product Magento One Page & Step Checkout Extension
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    A: Found my own answer on the screen shot of the back end. (Sorry, I hadn't see that) The answer is "yes".
    Posted by Kevin on Thursday, March 1, 2012
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Q: Whats the difference between fire checkout 1 and fire checkout 2? I had purchased fire checkout last year; are there any differences with the new fire checkout? Can i upgrade/update my old fire checkout?
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Posted by Mike Fernandez, Tuesday, February 14, 2012 on product Magento One Page & Step Checkout Extension
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    A: In case you already own firecheckout license then you can update for free. We have rewrittent firecheckout in order to make it faster and add many new features. You can find details at release tab on firecheckout page.
    Posted by Support Team on Tuesday, February 14, 2012
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Q: When I deactivate fire-checkout, there always remains a warning box which says "The Fire Checkout is disabled" when I want to go through the normal checkout process.I need this because I'm running a multi-store and in one layout I want to have Fire Checkout activated and in the other it should have the normal checkout process.Can anyone give me a hint how to make this warning go away? Thanks in advance.
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Posted by David Kreutzer, Saturday, January 7, 2012 on product Magento One Page & Step Checkout Extension
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    A: Please submit support request at https://templates-master.com/helpdesk. Our support team will check what is wrong. It should not work in such way.
    Posted by Support Team on Saturday, January 7, 2012
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Q: Hello...I´m looking for a one page checkout and I´m interested in the fire checkout mainly because I´m REALLY happy with your support.But I´m interested in two functionalities: - A simple Gift wrap option (a checkbox that adds a value to my cart) - Split the address field into 3: street, number, complement.Does your extension support that?
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Posted by Alex, Saturday, December 17, 2011 on product Magento One Page & Step Checkout Extension
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    A: #1 Default gift package option is supported is supported by FIrecheckout.#2 Magento by default offer up to 5 adress lines. So you should simple enable this optin in config and Firecheckout will allow you to use 3 lines.
    Posted by Support Team on Wednesday, December 14, 2011
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    A: Let me rephrase: #1 - Default Gift Packaging in magento is just to leave write a message, it doesn´t add a predefined value to the cart right? or am I missing something? What I want is a simple checkbox, that if checked, adds $4 to the cart total. #2 - is there an Easy way to customise the label and sizes of this lines in firecheckout?
    Posted by Alex on Wednesday, December 14, 2011
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    A: #1 - That will require extension extension modification i think. #2 - Yes sure it can be done with css and translations.
    Posted by Support Team on Saturday, December 17, 2011
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Q: hi,i got firecheckout for a while but i want my url changed when someone checks out from www.domain.com/firecheckout/ to www.domain.com/securepayment/how can i change this????
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Posted by bram van der schaaf, Thursday, November 24, 2011 on product Magento One Page & Step Checkout Extension
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    A: Firecheckout url can be changed at app\code\local\TM\FireCheckout\etc\config.xml by editing frontname parameter standard TM_FireCheckout firecheckout
    Posted by Support Team on Thursday, November 24, 2011
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Q: The TAX/VAT checker in the new version is great. But i only want it to be be visible to foreign customers. Is this possible?
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Posted by Djowie van der Meer, Wednesday, October 26, 2011 on product Magento One Page & Step Checkout Extension
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    A: Sorry can you tell us how do you want to determin list of countries that are "foreign "?
    Posted by Support Team on Wednesday, October 26, 2011
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Q: Does this work with paypal web-payment pro and Cardianl 3d Secure?
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Posted by Robert, Monday, August 8, 2011 on product Magento One Page & Step Checkout Extension
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    A: Dear Robert ,sorry but we have not tested it with Cardianl 3d Secure. You can try Firecheckout at your store. In case you will have any problem then our support team will be glad to help you.
    Posted by Support Team on Monday, August 8, 2011
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Q: Does your extension support Magento Professional Edition 1.9' award points and store credits?Can I integrate the EU Vat extension?
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Posted by nils, Thursday, April 28, 2011 on product Magento One Page & Step Checkout Extension
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    A: Right now we don't have version compatible for 1.9 but we can update extension for you for free if you are interested.Please also tell us what EU Vat extension you are using in order to tell if our extension compatible.
    Posted by Support Team on Thursday, April 28, 2011
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Q: Which success.phtml file do you put the code for adwords conversion tracking?
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Posted by Mike, Tuesday, April 19, 2011 on product Magento One Page & Step Checkout Extension
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    A: Firecheckout extension use default template/checkout/success.phtml file.
    Posted by Support Team on Tuesday, April 19, 2011
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Q: Does firecheckout works with google analytics ecommerce tracking? How to set it up?
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Posted by Jacob, Thursday, April 14, 2011 on product Magento One Page & Step Checkout Extension
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    A: Yes sure. It works with built-in magento google checkout extension. There is no need to apply any changes or patches.
    Posted by Support Team on Thursday, April 14, 2011

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