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Q: Hi, when a customer changes address or VAT Number, the validation is performed. However I see no message to the customer saying whether the VAT Number is valid or not. It would be good to let the customer know with a message, also alerting the customer, he won't be charged Tax when he's VAT Number is valid. Is this already possible in version 3.10.0? or how could it be added? Thanks. ORlando
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Answer
Posted by OR, Saturday, January 14, 2017 on product Magento Fire Checkout Extension
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    A: After validation is performed you should get message if VAT number is valid or now. In case you don't have it then you should open ticket and our developers will check what is wrong.
    Posted by Peter D. on Monday, January 16, 2017
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Q: Why do orders double when using Firecheckout and Amazon Pay?
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Answer
Posted by Lorin Herman, Monday, April 24, 2017 on product Magento Fire Checkout Extension
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    A: Please contact our support. We have to check that issue.
    Posted by Peter D. on Monday, April 24, 2017
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Q: Can I change a license domain after some time? I would like yo use it first on my local env
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Answer
Posted by Grzegorz Kopeć, Wednesday, June 2, 2021 on product Magento Fire Checkout Extension
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    A: Yes sure. You can open ticket and request to remove any activation that is not used anymore.
    Posted by Firecheckout Support on Thursday, June 3, 2021
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Q: When I am on the firecheckout page, PayPal cannot be displayed normally, it shows credit card payment, but I set up PayPal
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Answer
Posted by sanfeng, Friday, April 9, 2021 on product Magento Fire Checkout Extension
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    A: Please open ticket and our developers will check what is wrong.
    Posted by Firecheckout Support on Friday, April 9, 2021
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Q: After upgrade to Magento 2.4.1 we try to update Firecheckout by composer to compatible version 1.24.2, but compose only see version 1.24.1. Could you check this?
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Answer
Posted by Maciej Tomaszewski, Sunday, November 8, 2020 on product Magento Fire Checkout Extension
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    A: You should update our extension to recent release. Please open ticket and our developers will check reason why you can't update extension to recent release.
    Posted by Firecheckout Support on Monday, November 9, 2020
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Q: In latest magento version, I am facing issues in setting resolution for thumbnail images at product catalogue. If anyone could help, I could share more details..Thanks in advance...
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Answer
Posted by Mike Bond, Monday, November 2, 2020 on product Magento Fire Checkout Extension
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    A: Please contact our developers directly at https://www.firecheckout.net/contacts and they will check what is wrong.
    Posted by Firecheckout Support on Tuesday, November 3, 2020
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Q: hello, i have installed the firecheckout extension on my store. My store sells both to businesses and individuals. Businesses will need to give their vat, business name etc.is there a way to set up firecheckout so that the customer can choose to buy as a business or individual?thank you.
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Answer
Posted by nik charalab, Saturday, October 17, 2020 on product Magento Fire Checkout Extension
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    A: Sure, Please check our manual at http://docs.swissuplabs.com/m2/extensions/firecheckout/customization/dependent-fields/
    Posted by Firecheckout Support on Sunday, October 18, 2020
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Q: Why the firecheckout module to magento 2 let the customer finish the order when this customer already have an account created and filled the e-mail input with the e-mail of that account and not filled the password input and logged in?
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Answer
Posted by Mateus Picoloto, Wednesday, April 8, 2020 on product Magento Fire Checkout Extension
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    A: Default behavior of our modules is to request login for customers who already has accounts with same emails. Please contact our support at firecheckout.net/contacts so our developers can check what is wrong.
    Posted by Firecheckout Support on Thursday, April 9, 2020
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Q: We just bought your great modules and Magento 2.3.4 was just released. Can you lease let me know if your extension works fine with recent Magento release or we should wait till update?
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Answer
Posted by Carlos Vargas, Wednesday, January 29, 2020 on product Magento Fire Checkout Extension
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    A: Thank you for your question. Our developers are working right now on testing Firecheckout and Magento 2.3.4. We will publish update at https://swissuplabs.com/blog/ as soon as we will have news.
    Posted by Firecheckout Support on Wednesday, January 29, 2020
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Q: How do I set the date of birth to the default input fields instead of the calendar datepicker?
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Answer
Posted by Gabriel, Tuesday, January 8, 2019 on product Magento Fire Checkout Extension
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    A: We are considering making this as config option. For now please contact our support and they will help you with disabling this datapicker.
    Posted by Peter D. on Tuesday, January 9, 2018
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Q: Is there a gift-card extension that this is compatible with? Is there one you recommend over others?(The one I currently have is no longer supported.)
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Answer
Posted by Sam, Tuesday, December 19, 2017 on product Magento Fire Checkout Extension
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    A: Please check list of supported modules at http://docs.swissuplabs.com/m1/extensions/firecheckout/supported-modules/GiftCards, GiftWraps and CertificatesMagento EE GiftCards and GiftWrap Aitoc_Aitgiftwrap AW_GiftCard Magestore_Giftvoucher Unirgy_GiftCert Webtex_Giftcards
    Posted by Peter D. on Tuesday, December 19, 2017
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Q: Is it compatible with Aheadworks Points and rewards, Store credit, RMA?
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Answer
Posted by Mike, Monday, October 23, 2017 on product Magento Fire Checkout Extension
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    A: Yes sure, you can find list of supported modules at http://docs.swissuplabs.com/m1/extensions/firecheckout/supported-modules/. It also works with many other modules that are not included in that list.
    Posted by Peter D. on Monday, October 23, 2017
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Q: Regarding "Delivery date and time" How can i exclude only sunday, so delivery is available on saturday?
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Answer
Posted by Alain, Saturday, September 16, 2017 on product Magento Fire Checkout Extension
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    A: Please contact our support. We can add this feature in next extension releases.
    Posted by Peter D. on Monday, September 18, 2017
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Q: Is this extension compatible with Delivery Date Extension from Amasty? As the delivery date allows customer to choose delivery date on checkout.
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Answer
Posted by terence, Monday, September 4, 2017 on product Magento Fire Checkout Extension
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    A: Yes sure it works fine. You can find it at http://docs.swissuplabs.com/m1/extensions/firecheckout/supported-modules/#third-party-modules. Our module also comes with it's own Delivery date module so probably no need to use module from other company.
    Posted by Peter D. on Monday, September 4, 2017
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Q: Is this extension compatible with BluePay?
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Answer
Posted by Randy, Monday, August 21, 2017 on product Magento Fire Checkout Extension
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    A: Hi, we have found some records that one our customer was using it but we can't guarantee that recent version will work fine. We do have free integration and integration service and 14 days money back. So you can place order and our developers will solve conflict in case you will face any.
    Posted by Peter D. on Tuesday, August 22, 2017
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Q: Does FireCheckout also improves PayPal Express? Currently product image does not show on the order review page & also no option to enter a coupon.
1
Answer
Posted by Easy, Friday, February 17, 2017 on product Magento Fire Checkout Extension
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    A: Our extension allow to show order info and discount fields on checkout page but it doesn't affect paypal express checkout page.
    Posted by Peter D. on Friday, February 24, 2017
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Q: Hi,Can you check if you can make it possible to add functionality of Myparcel, one of the largest shipping companie / modules in Holland.
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Answer
Posted by Bobby, Monday, January 23, 2017 on product Magento Fire Checkout Extension
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    A: Yes sure, please contact our support and they will work on compatibility issues.
    Posted by Peter D. on Monday, January 23, 2017
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Q: Hi, in version 3.10.0, under upgrade notes, it mentions better integration with FireGento (Mage Setup). What exactly was enhanced in the integration? The biggest issue I saw before was that when a customer clicks on the Terms and Agreements and the screen with them pops up. In previous versions as well as 3.10.0, there is no button or link to accept them after reading. The customer has to close the pop up, and manually select the checkbox. I believe that without Firegento, in the pop up, there was a link or button to accept the agreement. Could you let me know. Thanks. ORlando.
1
Answer
Posted by Orlando, Saturday, January 14, 2017 on product Magento Fire Checkout Extension
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    A: The link to accepts the agreements was is Firecheckout popup, not the FireGento. The reason why you don't see it anymore - is because we show FireGento agreement popup instead of our own when FireGento module is found.P.S. A better integration was done to FireGento Agreements conditions (FireGento allows to show different agreements depending on product types in the cart)
    Posted by Peter D. on Monday, January 16, 2017
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Q: Firecheckouts adds its comments at the very bottom of the order view page, the same is for checkout fields. Many times I missed informations about order. Please add some kind of icon like (!) on the top of order details view. it will be very handy for all store managers - and its the best option to avoid missing order important info. please find example order grid how it could be done http://prntscr.com/drie8qthanks
1
Answer
Posted by Add TM Firecheckout comments/checkout fields icon on order details view at top, Wednesday, January 4, 2017 on product Magento Fire Checkout Extension
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    A: Thank you for your suggestion. We will consider adding it in next extension releases.
    Posted by Peter D. on Thursday, January 5, 2017
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Q: Does your one page checkout support Amazon Payments?
1
Answer
Posted by Sam Foster, Friday, December 9, 2016 on product Magento Fire Checkout Extension
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    vote
    A: Yes sure it works fine!
    Posted by Peter D. on Friday, December 9, 2016

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