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Q: Hi, when a customer changes address or VAT Number, the validation is performed. However I see no message to the customer saying whether the VAT Number is valid or not. It would be good to let the customer know with a message, also alerting the customer, he won't be charged Tax when he's VAT Number is valid. Is this already possible in version 3.10.0? or how could it be added? Thanks. ORlando
1
Answer
Posted by OR, Saturday, January 14, 2017 on product Magento Fire Checkout Extension
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    A: After validation is performed you should get message if VAT number is valid or now. In case you don't have it then you should open ticket and our developers will check what is wrong.
    Posted by Peter D. on Monday, January 16, 2017
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Q: Why do orders double when using Firecheckout and Amazon Pay?
1
Answer
Posted by Lorin Herman, Monday, April 24, 2017 on product Magento Fire Checkout Extension
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    A: Please contact our support. We have to check that issue.
    Posted by Peter D. on Monday, April 24, 2017
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Q: How can i put a custom customer field value in the email order template? I tried {{var customer.custom_field_name}} but this is not working.
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Answer
Posted by Stefan, Tuesday, July 5, 2022 on product Magento Fire Checkout Extension
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    A: Unfortunately only address attributes can be used: https://docs.magento.com/user-guide/customers/address-templates.html
    Posted by Firecheckout Support on Tuesday, July 5, 2022
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Q: How can i make an added customer field show in frontend (customer account) as read only (value will be entered from Admin)?Thanks
1
Answer
Posted by Stefan, Monday, July 4, 2022 on product Magento Fire Checkout Extension
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    A: Such modification will require customization. Please open ticket so we can discuss such modification.
    Posted by Firecheckout Support on Monday, July 4, 2022
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Q: How can I set checkout fields I have added via Checkout Fields via API? It is editable for closed orders so I would like to add some extra information for all orders depends of my own logic.
1
Answer
Posted by Marcin, Friday, May 27, 2022 on product Magento Fire Checkout Extension
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    A: Please open support ticket as it will require more detailed technical respond as it's possible to do via products question form.
    Posted by Firecheckout Support on Friday, May 27, 2022
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Q: Can i install your module without composer?
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Answer
Posted by Vasileios, Thursday, February 10, 2022 on product Magento Fire Checkout Extension
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    A: Yes you can manually install it but we strongly recomend to install using composer.
    Posted by Firecheckout Support on Thursday, February 10, 2022
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Q: How can I restrict the number of charcters in a checkout feeld (i.e. Street)?
1
Answer
Posted by John van der Stelt, Tuesday, November 30, 2021 on product Magento Fire Checkout Extension
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    A: We don't have ready reciept for such use case but you can check http://docs.swissuplabs.com/m2/extensions/firecheckout/customization/use-cases/housenumber/ for similiar modification. In case you need more detailed instructions please open ticket at firecheckout.net/contacts
    Posted by Firecheckout Support on Tuesday, November 30, 2021
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Q: We are running v4.4.2 on M1. When a guest checks out and selects the option to create an account, the order and the account are created properly, but the customer gets redirected to the home page instead of to the success page. Other checkouts types (guest without registration, logged in users) properly make it to the success page. Is this a known issue?
1
Answer
Posted by Jon, Tuesday, August 24, 2021 on product Magento Fire Checkout Extension
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    A: Please open ticket and our developers will check that issue.
    Posted by Firecheckout Support on Tuesday, August 24, 2021
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Q: In "Terms & Conditions" Popup there is the "I Agree" button. This button is not translated to german language. How can i translate it?
1
Answer
Posted by kai, Friday, August 13, 2021 on product Magento Fire Checkout Extension
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    A: It's added as part of our module at module-firecheckout/i18n/en_US.csv so you need to add this translation either to module-firecheckout/i18n/de_DE.csv or your template locale.
    Posted by Firecheckout Support on Friday, August 13, 2021
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vote
Q: Hi,Is there a way of getting the billing address to show before the shipping address in the one column view?
1
Answer
Posted by Tony Parker, Tuesday, July 27, 2021 on product Magento Fire Checkout Extension
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    A: Unfortunately that is not possible right now because Magento 2 requires shipping address to be filled first.
    Posted by Firecheckout Support on Wednesday, July 28, 2021
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vote
Q: Can I change a license domain after some time? I would like yo use it first on my local env
1
Answer
Posted by Grzegorz Kopeć, Wednesday, June 2, 2021 on product Magento Fire Checkout Extension
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    vote
    A: Yes sure. You can open ticket and request to remove any activation that is not used anymore.
    Posted by Firecheckout Support on Thursday, June 3, 2021
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Q: When I am on the firecheckout page, PayPal cannot be displayed normally, it shows credit card payment, but I set up PayPal
1
Answer
Posted by sanfeng, Friday, April 9, 2021 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Please open ticket and our developers will check what is wrong.
    Posted by Firecheckout Support on Friday, April 9, 2021
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Q: After upgrade to Magento 2.4.1 we try to update Firecheckout by composer to compatible version 1.24.2, but compose only see version 1.24.1. Could you check this?
1
Answer
Posted by Maciej Tomaszewski, Sunday, November 8, 2020 on product Magento Fire Checkout Extension
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    A: You should update our extension to recent release. Please open ticket and our developers will check reason why you can't update extension to recent release.
    Posted by Firecheckout Support on Monday, November 9, 2020
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Q: In latest magento version, I am facing issues in setting resolution for thumbnail images at product catalogue. If anyone could help, I could share more details..Thanks in advance...
1
Answer
Posted by Mike Bond, Monday, November 2, 2020 on product Magento Fire Checkout Extension
  • 0
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    A: Please contact our developers directly at https://www.firecheckout.net/contacts and they will check what is wrong.
    Posted by Firecheckout Support on Tuesday, November 3, 2020
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Q: hello, i have installed the firecheckout extension on my store. My store sells both to businesses and individuals. Businesses will need to give their vat, business name etc.is there a way to set up firecheckout so that the customer can choose to buy as a business or individual?thank you.
1
Answer
Posted by nik charalab, Saturday, October 17, 2020 on product Magento Fire Checkout Extension
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    A: Sure, Please check our manual at http://docs.swissuplabs.com/m2/extensions/firecheckout/customization/dependent-fields/
    Posted by Firecheckout Support on Sunday, October 18, 2020
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Q: Why the firecheckout module to magento 2 let the customer finish the order when this customer already have an account created and filled the e-mail input with the e-mail of that account and not filled the password input and logged in?
1
Answer
Posted by Mateus Picoloto, Wednesday, April 8, 2020 on product Magento Fire Checkout Extension
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    vote
    A: Default behavior of our modules is to request login for customers who already has accounts with same emails. Please contact our support at firecheckout.net/contacts so our developers can check what is wrong.
    Posted by Firecheckout Support on Thursday, April 9, 2020
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Q: We just bought your great modules and Magento 2.3.4 was just released. Can you lease let me know if your extension works fine with recent Magento release or we should wait till update?
1
Answer
Posted by Carlos Vargas, Wednesday, January 29, 2020 on product Magento Fire Checkout Extension
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    A: Thank you for your question. Our developers are working right now on testing Firecheckout and Magento 2.3.4. We will publish update at https://swissuplabs.com/blog/ as soon as we will have news.
    Posted by Firecheckout Support on Wednesday, January 29, 2020
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vote
Q: How do I set the date of birth to the default input fields instead of the calendar datepicker?
1
Answer
Posted by Gabriel, Tuesday, January 8, 2019 on product Magento Fire Checkout Extension
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    A: We are considering making this as config option. For now please contact our support and they will help you with disabling this datapicker.
    Posted by Peter D. on Tuesday, January 9, 2018
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Q: Is there a gift-card extension that this is compatible with? Is there one you recommend over others?(The one I currently have is no longer supported.)
1
Answer
Posted by Sam, Tuesday, December 19, 2017 on product Magento Fire Checkout Extension
  • 0
    vote
    A: Please check list of supported modules at http://docs.swissuplabs.com/m1/extensions/firecheckout/supported-modules/GiftCards, GiftWraps and CertificatesMagento EE GiftCards and GiftWrap Aitoc_Aitgiftwrap AW_GiftCard Magestore_Giftvoucher Unirgy_GiftCert Webtex_Giftcards
    Posted by Peter D. on Tuesday, December 19, 2017
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vote
Q: Is it compatible with Aheadworks Points and rewards, Store credit, RMA?
1
Answer
Posted by Mike, Monday, October 23, 2017 on product Magento Fire Checkout Extension
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    vote
    A: Yes sure, you can find list of supported modules at http://docs.swissuplabs.com/m1/extensions/firecheckout/supported-modules/. It also works with many other modules that are not included in that list.
    Posted by Peter D. on Monday, October 23, 2017

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