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Q: Fatal error: Class 'TM_FireCheckout_Helper_Data' not found in /app/Mage.php on line 516I receive this when going to System > Configuration.I just purchased this product and followed the directions for installation. I even copied the default/default contents from the app and skin directories to my appropriate template directory.I have deleted the cache under /var/cache and even went in to the cache management in the backend and cleared all, but I am still receiving this error when trying to go to System > Configuration.
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Posted by Steven Schneider, Saturday, April 28, 2012 on product Magento Fire Checkout Extension
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    A: It looks like your store compilation mode is enabled. Please go to admmin > system > compilation and disable compilation mode.
    Posted by Peter D. on Saturday, April 28, 2012
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    A: Thank you for the quick reply! This fixed my issue that I was having.
    Posted by Steven Schneider on Saturday, April 28, 2012
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    A: You are really welcome!
    Posted by Peter D. on Saturday, April 28, 2012
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Q: When will this product be updated to use with Magento CE 1.7.0?
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Posted by Dennis, Saturday, April 28, 2012 on product Magento Fire Checkout Extension
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    A: It's already updated to work with Magento CE 1.7.0.
    Posted by Peter D. on Saturday, April 28, 2012
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Q: Can the "Create an account for later use" feature be disabled completely. We want all our customers to checkout as guests only.
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Posted by Kevin, Friday, March 2, 2012 on product Magento Fire Checkout Extension
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    A: We can modify extension in such way for you.
    Posted by Support Team on Friday, March 2, 2012
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Q: Can images, such as credit cards, site security seals, etc., be incorporated onto the checkout page?
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Posted by Kevin, Friday, March 2, 2012 on product Magento Fire Checkout Extension
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    A: Yes sure. You can add images and we will be glad to help you to do that.
    Posted by Support Team on Friday, March 2, 2012
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Q: Can the order of the address fields be configured? I've never understood why the default for Magento checkout is so unnatural, and unlike the way in which customers are accustomed to writing their address. If by entering their ZIP code, the city and state were filled in for them, that would make sense to put that first, but since it does not do that, why put the ZIP code first?
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Posted by Kevin, Friday, March 2, 2012 on product Magento Fire Checkout Extension
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    A: I found my own answer to this one on the screenshot you have posted. The answer is "Yes", the sort order can be configured.
    Posted by Kevin on Friday, March 2, 2012
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    A: You sure you can change order of fields in admin.
    Posted by Support Team on Friday, March 2, 2012
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Q: Can the newsletter subscription checkbox be disabled? We don't send a newsletter. Can it be configured so that default option is "not checked"?
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Posted by Kevin, Friday, March 2, 2012 on product Magento Fire Checkout Extension
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    A: Found my own answer on the screen shot of the back end. (Sorry, I hadn't see that) The answer is "yes".
    Posted by Kevin on Friday, March 2, 2012
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Q: Whats the difference between fire checkout 1 and fire checkout 2? I had purchased fire checkout last year; are there any differences with the new fire checkout? Can i upgrade/update my old fire checkout?
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Posted by Mike Fernandez, Tuesday, February 14, 2012 on product Magento Fire Checkout Extension
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    A: In case you already own firecheckout license then you can update for free. We have rewrittent firecheckout in order to make it faster and add many new features. You can find details at release tab on firecheckout page.
    Posted by Support Team on Tuesday, February 14, 2012
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Q: When I deactivate fire-checkout, there always remains a warning box which says "The Fire Checkout is disabled" when I want to go through the normal checkout process.I need this because I'm running a multi-store and in one layout I want to have Fire Checkout activated and in the other it should have the normal checkout process.Can anyone give me a hint how to make this warning go away? Thanks in advance.
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Posted by David Kreutzer, Saturday, January 7, 2012 on product Magento Fire Checkout Extension
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    A: Please submit support request at https://templates-master.com/helpdesk. Our support team will check what is wrong. It should not work in such way.
    Posted by Support Team on Saturday, January 7, 2012
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Q: Hello...I´m looking for a one page checkout and I´m interested in the fire checkout mainly because I´m REALLY happy with your support.But I´m interested in two functionalities: - A simple Gift wrap option (a checkbox that adds a value to my cart) - Split the address field into 3: street, number, complement.Does your extension support that?
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Posted by Alex, Saturday, December 17, 2011 on product Magento Fire Checkout Extension
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    A: #1 Default gift package option is supported is supported by FIrecheckout.#2 Magento by default offer up to 5 adress lines. So you should simple enable this optin in config and Firecheckout will allow you to use 3 lines.
    Posted by Support Team on Wednesday, December 14, 2011
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    A: Let me rephrase: #1 - Default Gift Packaging in magento is just to leave write a message, it doesn´t add a predefined value to the cart right? or am I missing something? What I want is a simple checkbox, that if checked, adds $4 to the cart total. #2 - is there an Easy way to customise the label and sizes of this lines in firecheckout?
    Posted by Alex on Wednesday, December 14, 2011
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    A: #1 - That will require extension extension modification i think. #2 - Yes sure it can be done with css and translations.
    Posted by Support Team on Saturday, December 17, 2011
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Q: hi,i got firecheckout for a while but i want my url changed when someone checks out from www.domain.com/firecheckout/ to www.domain.com/securepayment/how can i change this????
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Posted by bram van der schaaf, Thursday, November 24, 2011 on product Magento Fire Checkout Extension
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    A: Firecheckout url can be changed at app\code\local\TM\FireCheckout\etc\config.xml by editing frontname parameter standard TM_FireCheckout firecheckout
    Posted by Support Team on Thursday, November 24, 2011
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Q: The TAX/VAT checker in the new version is great. But i only want it to be be visible to foreign customers. Is this possible?
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Posted by Djowie van der Meer, Thursday, October 27, 2011 on product Magento Fire Checkout Extension
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    A: Sorry can you tell us how do you want to determin list of countries that are "foreign "?
    Posted by Support Team on Thursday, October 27, 2011
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Q: Does this work with paypal web-payment pro and Cardianl 3d Secure?
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Posted by Robert, Monday, August 8, 2011 on product Magento Fire Checkout Extension
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    A: Dear Robert ,sorry but we have not tested it with Cardianl 3d Secure. You can try Firecheckout at your store. In case you will have any problem then our support team will be glad to help you.
    Posted by Support Team on Monday, August 8, 2011
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Q: Does your extension support Magento Professional Edition 1.9' award points and store credits?Can I integrate the EU Vat extension?
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Posted by nils, Thursday, April 28, 2011 on product Magento Fire Checkout Extension
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    A: Right now we don't have version compatible for 1.9 but we can update extension for you for free if you are interested.Please also tell us what EU Vat extension you are using in order to tell if our extension compatible.
    Posted by Support Team on Thursday, April 28, 2011
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Q: Which success.phtml file do you put the code for adwords conversion tracking?
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Posted by Mike, Tuesday, April 19, 2011 on product Magento Fire Checkout Extension
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    A: Firecheckout extension use default template/checkout/success.phtml file.
    Posted by Support Team on Tuesday, April 19, 2011
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Q: Does firecheckout works with google analytics ecommerce tracking? How to set it up?
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Posted by Jacob, Thursday, April 14, 2011 on product Magento Fire Checkout Extension
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    A: Yes sure. It works with built-in magento google checkout extension. There is no need to apply any changes or patches.
    Posted by Support Team on Thursday, April 14, 2011
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Q: Hi, we are interested on this extension for our websites. We´d like to know if it´s compatible with Paypal Pro and Mooneybookers extensions. And how it works with these platforms. Thanx
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Posted by Tino, Thursday, April 7, 2011 on product Magento Fire Checkout Extension
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    A: Thank you for your interest. Our customers have not reported any problems with recent extension release and this payment gateways. Extension will work in same way as with default magento checkout.
    Posted by Support Team on Thursday, April 7, 2011
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Q: Sorry, I didn't see how to reply to previous question thread. Yes, I know currently user can register on Firecheckout, but it is important to allow this option AFTER checkout.The reasons are: 1. One less decision for user to make while you are getting them to finish checking out. 2. Higher probability of registering AFTER sale, while they are still happy about making purchase. 3. Gives them another engagement action to take, instead of being met with a dead end order confirmation success page.Any ideas for easy implementation of this?
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Posted by Jeff, Tuesday, April 5, 2011 on product Magento Fire Checkout Extension
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    A: Yes we understand your idea. Unfortunately checkout session got cleaned on checkout success. So you will not be able to get address data after order was placed.
    Posted by Support Team on Tuesday, April 5, 2011
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Q: For this extension, I am working with a programmer to allow registration AFTER checkout, on the order success page. This works fine for just registering the email and password.....but doesn't carry over the order/address details into the customer profile.Any insight on an easy way to make this happen with FireCheckout?
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Posted by Jeff, Friday, April 1, 2011 on product Magento Fire Checkout Extension
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    A: We have similar feature already added to Firecheckout except account is created on firecheckout page. Is it really important to process registration on orders success page?
    Posted by Support Team on Friday, April 1, 2011
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Q: Am I able to add virtual a file upload option on the checkout page based upon the product ordered?
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Posted by Mike, Thursday, March 31, 2011 on product Magento Fire Checkout Extension
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    A: Such option isn't available out of the box and it will require modifying extension.
    Posted by Support Team on Thursday, March 31, 2011
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Q: Hi, I'd like to know if FireCheckout is compatible with Magento Entreprise Edition 1.9 Has it already been tested ? Regards, William
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Posted by William, Wednesday, March 30, 2011 on product Magento Fire Checkout Extension
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    A: Thank you William for you interest. We have not tested it yet because most part of our customers is using Community edition. But in case you are interested in it then we will be glad offer you discount in order to help us with extension testing and feedback.
    Posted by Support Team on Wednesday, March 30, 2011

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