Question 1

I am just curious why don't you use Fire Checkout on your own website?

Support Team · Accepted Answer

We don't use Fire Checkout at our store just  because it was released after site update was  finished. We are planing to install this extension in nearest feature.

Question 2

Hi, 

are you planning to add "order comment" field to the checkout? I think that this is a must have. 

kind regards
Jakub

Support Team · Accepted Answer

Hello Jakub, thank you for you interest and great idea. Our developers already working on this feature.

Question 3

If I have gift messages enabled will this extension show the gift message widget?

Support Team · Accepted Answer

Thanks for your interest. Firecheckout supports default magento gift messages.

Question 4

How do I know that an upgrade was released?

Support Team · Accepted Answer

We do usually send upgrade notice in our monthly newsletter.

Question 5

Does Fire Checkout  supports Ajax Cart Pro or any other Ajax cart extension?

Support Team · Accepted Answer

Sorry but you can't perform any action on shopping cart content on Magento checkout page. That is why there is no need for Ajax Cart Pro.

Question 6

hi,

Is it  possible to have a more complete demo to test (more choice delivery), enable term and condition. How display it ?  popup ?  an access admin to test ?

Your extension works it with "sweet toorh loyalty program" ? (http://www.getsweettooth.com/wiki/index.php/One_Step_Checkout_Incompatibility)

Discount code display in fire checkout ?

Best regards

Support Team · Accepted Answer

Thank you for you suggestion. We will improve extension demo soon.  Terms and condition block can be shown either in popup window and default Magento mode.

Unfortunately we have not tested this extension with Sweet Toorh Loyalty Program.

Question 7

Hello, is it possible to have a process orders directly into our shopping cart? As an example www.golfprovsechny.cz? Thank you

Support Team · Accepted Answer

Unfortunately it isn't possible right out of the box. It will require extension modification.

Question 8

Hello,

Exist it a possibility of adding an image next to the titles : Billing Address, Shipping Method, etc...

Best regards

Support Team · Accepted Answer

Yes you can easily add images to titles. You can ether place them with css or edit checkout page template  directly.

Question 9

Does Fire Checkout work with coupon codes? Can affiliate codes be passed through to the system?

Support Team · Accepted Answer

Firecheckout is based on default magento checkout page. That is why coupon code is missing on checkout page. 

Can you tell us more about affiliate system you use?

Question 10

Can I add checkout Attributes?

Support Team · Accepted Answer

Sorry but unfortunatly Firecheckout doesn't support additionall order fields.

Question 11

Hi there,
Can we install this extensions for multi domains?
Thank you
Teremu

Support Team · Accepted Answer

Yes, you can install it on several domains hosted on same server.

Question 12

Can we use it on different server and multi domains? How much it cost?

Support Team · Accepted Answer

Unfortunately redistribution and multi-server licenses are not available yet. Right now we are discussing such option for our products.

Question 13

does fire check-out support shipping to multiple addresses?

Support Team · Accepted Answer

Unfortunately not yet, multiple addresses checkout is based on different interface.

Question 14

oh ...... i see - that multiple addresses is supported from the basket page via - standard magento check-out ?  is this correct?

Support Team · Accepted Answer

Yes you are right.

Question 15

How are multiple shipping options handled? Does the total change when a new method is selected? Can the shipping method be changed on the checkout page? How is PayPal Express handled?

Support Team · Accepted Answer

Multiple shipping options is handled by default magento controller. Firecheckout is designed to replaced default magento onepage checkout page.

Question 16

Can i disable the field State ?

Support Team · Accepted Answer

Thank you for you interest. State field can be disabled through admin.

Question 17

Just purchased this extension. Where is the success.phtml page so I can place my conversion tracking code?

Support Team · Accepted Answer

You should put tracking code into your default success.phtml. We have not modifed this files so it was not include in extension package.

Question 18

I dont see an option for gift message. Is there an option for customers to enter a gift note.

Support Team · Accepted Answer

Firecheckout supports default Magento gifts message feature. We don't have it enabled at our demo server.

Question 19

Is there a possibility to deactivate the shipment method in Fire Checkout? Because I don't want to display it, beacause I sell education courses. They are not shipped, obviously.

Beste regards,
Tilman

Support Team · Accepted Answer

The easiest way to do this is to hide shipping block with css. We can help you with such modification at your store.

Question 20

I havefirecheck loaded on my site the functionality is great but I am having a problem with speed.  Once a user places an order it takes the site about two minutes to process the order!  The "submitting order information" keeps spinning for a long time before processing the order.  Is there a way to speed up this process?  All other aspects of my site seem to be running very quickly, it is just the checkout that seems to be "lagging".

Support Team · Accepted Answer

Can you test order process with firecheckout turned off? Firecheckout is based on same controllers and models that default magento checkout is based on. So it should no affect checkout speed at all.

One of our clients already faced same problem. It was caused by large number of orders in database and little resources dedicated to hosting account. Issue was solved by upgrading serve memory.